Super Send Privacy Policy

Privacy Policy

At SuperSend.io ("we," "our," "us"), we are committed to protecting your privacy and ensuring transparency about how your information is collected, used, and shared. This Privacy Policy outlines the types of data we collect, why we collect it, how we use it, and your rights regarding your data.

Last Updated: 1/25/2025

1. Information We Collect

a. Personal Information

• Identifiers: Name, email address, company name, and phone number.
• Account Details: Login credentials (encrypted) and access tokens from services like Google, LinkedIn, and Microsoft.

b. Usage Information

• Log Data: IP address, browser type, and usage statistics (e.g., pages visited, features used).
• Device Information: Operating system and device type.

c. Data Provided via Third-Party Services

• Information obtained from connected accounts (e.g., Google or LinkedIn) such as profile details, email content (with user consent), and contact lists.

2. Why We Collect Data

We collect data to:

• Provide and improve our services.
• Authenticate users and secure accounts.
• Enable features like email outreach, campaign management, and reporting.
• Personalize your experience on the platform.
• Comply with legal obligations and prevent misuse of our services.

3. How We Use Your Information

Your information is used to:

• Facilitate the functionality of the platform (e.g., executing campaigns, managing leads).
• Generate reports and analytics for your use.
• Secure and maintain the integrity of our services.
• Communicate updates, provide customer support, and send marketing materials (with opt-out options).

4. Use of Google APIs

If your account connects to Google APIs, we adhere to Google’s Limited Use Requirements:

• We only use your data to provide the features you request.
• We do not share your data with third parties for advertising purposes.
• We do not allow human access to your data without your explicit consent.
• All data accessed via Google APIs is encrypted both in transit and at rest.

5. Sharing Your Data

a. Service Providers

We partner with trusted third-party providers for:

• Cloud Hosting: To store and process data securely.
• Analytics: To improve platform performance.
• Email Delivery: To facilitate campaign management.

b. Legal Obligations

We may share data to comply with legal requirements, enforce our terms of service, or protect against fraud and misuse.

c. International Data Transfers

Your data may be transferred to and processed in countries outside of your location. We ensure such transfers are safeguarded through mechanisms like Standard Contractual Clauses or adequacy decisions, ensuring equivalent data protection.

6. Data Retention

We retain your data as follows:

• Active Accounts: Data is retained for the duration of your account’s use.
• Inactive Accounts: Data is retained for up to 12 months after account inactivity unless deletion is requested.
• Deleted Accounts: Upon account deletion, data is permanently removed from our servers within 30 days, except where retention is legally required.

7. Cookie Policy

1. What is a Cookie?

When browsing our sites, cookies, pixels, tags, and other trackers (hereafter referred to as "Cookies") are installed on your computer. A cookie is a small file, often encrypted, that is stored in your browser or device and is identified by a name. It is installed when you visit a site or application. Each time you return to the site or application, the Cookie is retrieved from your browser or device. This ensures that each time you visit the site or application, the browser is recognized.

2. Cookies Identification

Technical and Functional Cookies

Technical and functional Cookies are necessary for the proper functioning of the Site and to provide you with our services. For example, they may store your responses to a form or your preferences regarding the language or layout of the Site.

Advertising Cookies

Advertising Cookies may be created by our site or by other websites that serve ads, announcements, widgets, or other elements displayed on the page. These Cookies can personalize and measure the effectiveness of advertising or carry out targeted advertising.

Analytical Cookies

Analytical Cookies allow us to measure the number of visits, page views, and user activity. If necessary, they may collect your IP address to know the city from which you are connecting. Analytical Cookies enable us to generate statistics and improve our site’s performance.

3. Your Cookie Preferences

Some cookies do not require your consent, such as:

• Technical or functional Cookies necessary for the operation of the site.
• Cookies for audience measurement or testing different versions of the site for optimization purposes.

All other Cookies require your consent. You may accept or decline these Cookies when you first visit the Site. Your choices will be retained for six (6) months. You can withdraw your consent or modify your preferences at any time via the "Manage Cookies" link at the bottom of each page.

8. Data Breach Notification

In the unlikely event of a data breach, we will notify affected users within 72 hours where required by law. Notifications will include details of the breach, its potential impact, and steps you can take to protect your data.

9. Children’s Privacy

Our services are not intended for children under 13 years of age (or under 16 in certain jurisdictions). We do not knowingly collect personal information from children. If we become aware that a child’s data has been collected, we will delete it promptly. Parents or guardians can contact us to request removal.

10. Automated Decision-Making and Profiling

We may use automated decision-making and profiling to enhance the user experience and personalize services. For example, analytics may automatically categorize leads or prioritize campaigns. Users can request manual intervention or an explanation of decisions made through automation.

11. Your Rights and Choices

You have the following rights regarding your data:

• Access and Portability: You can request access to your personal data or a copy of your data in a machine-readable format.
• Rectification: You can request corrections to inaccurate or incomplete data.
• Erasure: You can request the deletion of your data. To do so, contact us at support@supersend.io.
• Consent Management: You can revoke consent for data collection or sharing by adjusting your account settings or contacting us.

12. Contact Information for Supervisory Authority

If you believe we have not adequately addressed your privacy concerns, you may lodge a complaint with your local data protection authority. EU residents may contact their national Data Protection Authority (DPA).

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Any changes will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy regularly.

14. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

• Email: support@supersend.io
• Address: SuperSend.io, 2780 S. Jones Blvd #200-3432 Las Vegas, NV 89146

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