Acceptable Use Policy

1. Purpose

SuperSend provides sequencing and operated sending infrastructure for legitimate B2B outbound. Because we operate dedicated pipes at scale, we enforce strict standards to protect recipients, mailbox providers, and the reputation of all customers on our platform.

Violations of this AUP may result in immediate suspension or termination without refund, in addition to remedies available under our Terms of Service.

2. Permitted use

You may use SuperSend only for:

• •B2B cold outreach to business contacts where you have a lawful basis to contact them under applicable law (including CAN-SPAM, GDPR, PECR, CASL, and similar regulations).
• •Messages that clearly identify the sender and include a working opt-out mechanism on every commercial email.
• •List sources you can document: prior relationship, legitimate interest with appropriate balancing, explicit consent, or other lawful basis as required in the recipient's jurisdiction.

See our Email Sending Policy for operational expectations on permission, unsubscribe handling, and complaint management.

3. Prohibited activities

You must not use SuperSend to:

4. Enforcement

SuperSend monitors sending behavior across our infrastructure, including complaint rates, hard bounces, feedback-loop signals, spam-trap hits, and DNSBL listings. We investigate abuse reports received at sendingabuse@supersend.io.

When we identify a violation, we may:

• •Pause or throttle sending immediately.
• •Suspend or terminate the account without refund.
• •Block associated domains, IPs, and sending identities from our infrastructure.
• •Cooperate with mailbox providers, blocklist operators, and law enforcement.

Enterprise accounts are subject to the same abuse standards. Additional deliverability oversight does not exempt customers from this AUP.

5. Abuse investigations

We retain message metadata, sending logs, and abuse-related correspondence as needed to investigate complaints and defend infrastructure reputation. Retention periods are described in our Data Retention Policy.

To report abuse, visit supersend.io/abuse. Mailbox providers and blocklist operators should use supersend.io/postmaster.

6. Customer responsibilities

You are responsible for:

• •Ensuring all contacts in your campaigns meet applicable legal requirements.
• •Honoring unsubscribe requests promptly and maintaining suppression lists.
• •Configuring accurate sender identity, physical address (where required), and reply handling.
• •Activity under all users and API keys on your account.

7. Changes

We may update this AUP from time to time. Material changes will be communicated via email or in-product notice. Continued use of the Service after the effective date constitutes acceptance.